After Sales Customer Service
This course covers the skills and knowledge required to perform the procedures once the sale has been completed. What services you could offer customers so they have a good experience shopping in your store.
Training is delivered by Master Grocers Australia – RTO Code: 21148
- Australian residential and postal address (International students must wait until they have one to complete the training)
- Broadband Internet
- Latest version of a Compatible browser: Chrome (works best) / Safari / Internet Explorer 9+
- Speakers or headphones
- Desktop / Laptop / Ipad / Android / Mobile devices
- After sales services
- Delivery and parcel pick up
- Exchanges and refunds
- Wrapping and packaging
How long will the assessments take?
40 minutes including online assessment.
On successful completion of the course and assessment, participants are able to print a Certificate of Completion.