Customer Service Advanced

Retail businesses flourish or die on the level of their customer service.  Every lost customer becomes an opportunity for the opposition – improve your customer service skills.  This course covers improving communication, dealing with difficult customers, building your confidence, improving attitudes.

Training is delivered by Master Grocers Australia – RTO Code: 21148

This is non accredited training.

  • Delivery – 100% online. There aren’t any classroom sessions involved

  • Duration – Roughly 45 minutes including online assessment

  • Certificate – Instant download upon successful completion

Ways in which you can better service your customers, beginning with yourself and attitudes. You will learn ways to keep the lines of communication open and manage the customer’s expectation. Apply elements of superior customer service to maintain their loyalty and return of business.

Learn to deal with difficult customers by following 4 easy steps. As well as the basics of how to make the most of inbound sales calls. You will utilise a questioning model that will help you evaluate what the customer needs. This will build confidence in yourself and your abilities to handle inbound calls.

On successful completion of the course and assessment, participants are able to print a Certificate of Completion

  • To best view this course, ensure you web browser is up to date (Chrome or Firefox work best)
  • Courses can be conducted on Macs and PCS
  • You will need speakers or headphones
  • Broadband internet is best

Customer Service Advanced

Associated Courses


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