Customer Service Basic
Develop the skills and knowledge required to build relationships with customers. Suitable for all staff employed in retail.
Training is delivered by Master Grocers Australia – RTO Code: 21148
This is non accredited training.
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Delivery – 100% online. There aren’t any classroom sessions involved
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Duration – Roughly 30 minutes including online assessment
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Certificate – Instant download upon successful completion
- How to establish relationships with customers
- How to maintain professional ethics
- How to satisfy customers’ needs
- Maximise sales opportunities
- Evaluation of the customer purchase and close the sale
- How to apply expert knowledge on products
- To calculate pricing and discounting
- To deal with difficult customers
On successful completion of the course and assessment, participants are able to print a Certificate of Completion
- To best view this course, ensure you web browser is up to date (Chrome or Firefox work best)
- Courses can be conducted on Macs and PCS
- You will need speakers or headphones
- Broadband internet is best
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