Customer Service Basic

Develop the skills and knowledge required to build relationships with customers.  Suitable for all staff employed in retail.

Training is delivered by Master Grocers Australia – RTO Code: 21148

This is non accredited training.

  • Delivery – 100% online. There aren’t any classroom sessions involved

  • Duration – Roughly 30 minutes including online assessment

  • Certificate – Instant download upon successful completion

  •  How to establish relationships with customers
  •  How to maintain professional ethics
  •  How to satisfy customers’ needs
  •  Maximise sales opportunities
  •  Evaluation of the customer purchase and close the sale
  •  How to  apply expert knowledge on products
  •  To calculate pricing and discounting
  •  To deal with difficult customers

On successful completion of the course and assessment, participants are able to print a Certificate of Completion

  • To best view this course, ensure you web browser is up to date (Chrome or Firefox work best)
  • Courses can be conducted on Macs and PCS
  • You will need speakers or headphones
  • Broadband internet is best

Customer Service Basic

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