South Australia RSA Course

SITHFAB002 – Provide Responsible Service of Alcohol

This course contains the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises and is valid in the States of Queensland, Western Australia, South Australia and the Australian Capital Territory.

Please note: Students are required to complete the course assessment within 3 months of course commencement.

MGA Industry Training is not CRICOS registered and cannot issue certificates to international students.  Please contact your CRICOS registered RTO.


Training is delivered by Master Grocers Australia a Registered Training Organisation RTO TOID: 21148 delivering nationally accredited training. We have a commitment to helping people achieve their learning goals. 



  • Delivery – This program is to be delivered via on-line delivery.

    All theory content will be provided through structured online learning content.

    Students will be provided access to the learning materials on confirmation of enrolment and will work through the learning content and activities. Activities will give students the opportunity to prepare for assessment.

  • Duration – The course has been designed to have a Volume of Learning of 4 hours.

    Students will be required to allocate study time to undertake the required learning via the online learning platform. Students should allocate approximately 3 hours to complete the online learning program. The student is to allocate approximately 1 hour to complete the assessment component of the course.

    Please note: Students are required to complete the course assessment within 3 months of course commencement.

  • Assessment Methods – The assessment process will include theory and practical assessments.

    Students will be advised of the assessment requirements at the commencement of the course.

    Theory assessments will be undertaken through the secure online portal.
    Students are required to undertake a demonstration of practical skills. This is to be captured via videos of themselves undertaking the specific practical tasks, and the student is to submit the video to the RTO via email or uploading via Hightail Dropbox.

  • Certificate – Statement of Attainment for the nationally accredited unit of competency SITHFAB002 – Provide Responsible Service of Alcohol.

  • Help – Contact our friendly team at Master Grocers Australia on:
    Telephone: 03 9824 4111(option 2)
    Email: training@mga.asn.au
    RTO TOID: 21148

  • Government and community approaches to the sale and service of alcohol
  • Facts about alcohol, the consumption of alcohol & it’s effects on the body
  • Responsible service and sale of alcohol
  • Strategies to assist customers to drink within their limits
  • Identifying & handling difficult customers and refusal of service

RTO Admission Requirements:

Master Grocers Australia has the following admission requirements to suit the delivery and assessment mode offered:

  • Students must successfully complete a language, literacy and numeracy test to confirm the ability to effectively undertake the course
  • This program has been designed to be delivered through on-line delivery. Students must have the ability to access to a computer and the internet to complete this course.
  • This program requires student to video their practical application of skills as part of the assessment process. Students are required to have access to video technology such as a Smart phone/ tablet devise.

General information for participants:

In order to be assessed as Competent (C) in this unit, you need to provide evidence which demonstrates that you can perform the required competencies to the required standard. Competency depends on consistently demonstrating the skills, attitude and knowledge that enables you to complete workplace tasks confidently in a variety of situations.

This unit describes the performance outcomes, skills and knowledge required to responsibly serve or sell alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets, wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.


To attain competence in this unit you must:

  • Successfully complete the Multiple Choice Questions
    • Answers will be submitted automatically electronically
  • Successfully complete the Assignment
    • An incident report document that forms the assignment
    • Statutory Declaration
    • Photocopy of Photo Identification
  • Successfully complete the Practical Demonstration by
    • Demonstrating your ability to measure a standard drink
    • Identifying the early indicators of intoxication
    • Offering strategies to prevent intoxication
    • Demonstrating procedures to refuse sale or service of alcohol
    • Demonstrating communication and conflict resolutions
    • Submitting the video evidence to the RTO
    • Trainer to observe and assess video evidence
  • To best view this course, ensure you web browser is up to date (Chrome or Firefox work best)
  • Courses can be conducted on Macs and PCs
  • You will need speakers or headphones
  • Broadband internet is best

South Australia RSA Course


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