VIC SITHFAB002 Provide Responsible Service of Alcohol

This unit of competency, SITHFAB002 Provide service of alcohol, covers the skills and knowledge required to responsibly sell or serve alcohol in Victoria. 

Responsible service practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. It applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries, and distilleries. 

Licensees and staff who are subject to mandatory RSA requirements have one month from the date they first sell, offer for sale or serve liquor on a licensed premise to complete an approved RSA training course. 

A person under the age of 18 can complete an approved RSA training course but not serve or sell alcohol. 

Once you have completed the initial Victorian RSA course, you must complete a free online refresher course every three years, click here if you need to complete the Victorian RSA refresher.


  • Delivery – This program will be delivered via on-line delivery. All theory content will be provided through structured online learning content.

    Students will be provided access to the learning materials on confirmation of enrolment (email) and will work through the learning content and assessments.

  • Duration – The course has been designed to have a Volume of Learning of 4 hours.

    Please note: Students are required to complete the course assessment within 3 months of course commencement.

  • Assessment Methods – The assessment process will include theory and practical assessments.

    Theory assessments will be multiple choice questions and a written document.

    Students are required to undertake a demonstration of practical skills. This is to be captured via videos of themselves refusing service in a variety of scenarios. Submission of the videos is completed via the student portal or through our secure dropbox.

    All participants information and assessments are covered by our RTO Standards regarding Privacy. For further detail please review our Privacy Policy. Click here to review.

  • Certificate – Once deemed competent in the course, Victorian SITHFAB002 Provide responsible service of alcohol, the participant will be issued with both Statement of Attainment and the VCGLR RSA certificate (required by employers)

  • Help – Contact our friendly team at Master Grocers Australia on:
    Telephone: 03 9824 4111(option 2)
    Email: training@mga.asn.au
    RTO TOID: 21148

  • Sell or serve alcohol responsibly 
  • Assist customers to drink within appropriate limits 
  • Assess alcohol-affected customers and identify customers to whom sale or service must be refused 
  • Implement harm minimisation strategies to minimise likelihood of customer intoxication 
  • Monitor customer behaviour and refuse service to intoxicated patrons in a polite manner, stating reasons for refusal 
  • Understand the Victorian legislation and authorities regarding Responsible Service of Alcohol

RTO Admission Requirements 

MGA Industry Training has the following admission requirements to suit the delivery and assessment mode offered: 

  • Students must be over 15 years old 
  • Must have USI number that can be verified by the USI Office 
  • Must not be an international student- as MGA Industry Training is not CRICOS registered 
  • LLN requirements for completing the course are participants should be able to perform everyday tasks such as: 
  • Using an instant messenger tool  
  • Using email at work  
  • Responding to customer complaints  
  • Following instructions 

 If a participant has any concerns about the skills required to participate in this course, please contact MGA Industry Training and we will be happy to discuss participants situation and offer further support. 

To attain competence in this unit you must: 

  • Successfully complete the Multiple-Choice Questions Online with 100% Satisfaction
    Successfully complete an organizational document, Incident report. 
  • Successfully complete the Practical Demonstration- 4 X Video Roleplay 
  • Upload Student declaration and Selfie with ID Photo 
  • USI to be correct and verified by MGA Industry Training 
  • To best view this course, use a computer 
  • Web browser is up to date (Chrome or Firefox work best) 
  • Consistent Internet connection 
  • Computer camera/smart phone camera

VIC SITHFAB002 Provide Responsible Service of Alcohol


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